loader image

Clinic Policy

By booking an appointmaent and / or being a patient with our Clinic, you agree to be bound by our Clinic Policies as stated below.

We reserve the right to update any part of these Clinic Policies by posting updates on our website. You can review the most current version of the Clinic Policies at any time on this page.  It is your responsibility to check this page periodically for changes.

Fee & Rebate

Mind Oasis Clinic is a private practice and charges private fees for its services. Payment of fees are required at the time of service.

Unfortunately, we do not offer any bulk-billing services in our clinic. If you are experiencing any financial hardship, please discuss options with your GP.

Medicare rebate

All initial patients are required to bring a referral letter from their GP or specialist at your first appointment in order to be eligible for a Medicare rebate. GP referrals must be renewed every 12 months, whilst a referral from other medical specialist must be renewed every 3 months.

To see a Psychiatrist & other Specialist – in order to be eligible for a Medicare rebate, patients must bring a GP referral for your initial appointment. If you are returning for a follow up appointment after a one year lapse since your last visit, you must bring a new GP referral letter.

To see a Psychologist – in order to be eligible for a Medicare rebate, patients must bring a GP referral and a Mental Health Care Plan (MHCP) addressed to our Psychologist for your initial appointment. Patients can generally claim a Medicare rebate for up to 10 psychology sessions per calendar year (Amended to 20 sessions during COVID) if you take up a mental health care plan through your GP. If your GP specifies group therapy in the MHCP, paitent can also attend ten group therapy sessions per calendar year. Group therapy is in addition to the individual sessions. 

Fees that are not covered by Medicare

3rd party referrals – The Medico legal assessments for 3rd party insurers, work cover and employer assessments are charged according to Australian Medical Association (AMA) rates.

Requests for psychiatric reports – the fees are calculated per hourly basis according to AMA rates. The reports will be done on a prepaid basis.

Deposit & Cancellation Policy

The goal of Mind Oasis is to provide prompt and quality healthcare to all of our patients. We run an appointment system with designated time-slots for each patient. When an appointment is scheduled for you, that time has been set aside for you and when it is missed, that time cannot be used to treat other patients. We request that you respect our clinicians’ time and give us an adequate notice so that we are able to reallocate that time to other patients. Cancellation policies are more about mutual respect than about rules. We respect your emergencies.

Private patients

  • At the time of booking, a 50% deposit is required to secure your appointment (for both Initial & Follow up appointment), it can be used towards your appointment. For telehealth consultation, a full consultation fee is required to secure your appointment as the patient will not be present in the clinic on the consultation day.
  • It is fully refundable if you cancel or reschedule your appointment with at least 2 full business days’ notice.
  • 2 full business days’ notice is required if you wish to reschedule or cancel your appointment, otherwise the 50% deposit will be forfeited.

 

Worker’s Compensation & CTP patients

  • At the time of booking, a deposit as stated below is required to secure your appointment.
    – $300 for Doctor’s initial appointment; $150 for Doctor’s Follow Up Appointment
    – $150 for Allied Health Professional’s Initial and Follow Up Appointment
  • It is fully refundable if you cancel or reschedule your appointment with at least 2 full business days’ notice.
  • 2 full business days’ notice is required if you wish to reschedule or cancel your appointment, otherwise the deposit as stated above will be forfeited.

 

PATIENTS WITH TWO LATE CANCELLATION OR NO SHOW RECORDS

Patients who have TWO late cancellation or no show records will be required to prepay your consultation fee in full for all of your upcoming appointments before we can confirm your appointment. 2 full business days’ notice is required if you wish to reschedule or cancel your appointment, otherwise 100% of the consultation fee will be charged as cancellation fee.

Late Arrival Policy

We aim to provide a pleasurable experience for our all patients when visiting our clinic by minimizing your wait time. In light of this, we have implemented the late arrival policy to ensure patients that arrive on time are seen in a timely manner.

It patients arrive late, the appointment will be shortened to the remaining treatment time and the appointment will be charged in full.

If patients arrive more than 15 minutes late, the patient will not be seen due to time constraints. The appointment will be considered as “no-show” and the associated fee will be charged.

We recommend that you make every effort possible to arrive at least 10 minutes prior to your appointment.

Doctor communication policy

To minimise disruption to the doctor as they are usually in consultation with another patient, phone calls from patients will not be put through to the doctors. Also, as per the prescription policy of the clinic, we are committed to patient care and patients are required to be reviewed at appointment prior to have prescriptions written.

Discussion over medication review and effects; Request for script, forms, letters will not be responded by our doctors via phone or email. Patients are required to book a consultation to discuss the above issues.

Please note that we are not a crisis management facility. In an emergency, please ring 000 or go to Emergency Department at your local hospital.

For less urgent support, please call:
Mental Health Crisis Line: 1800 011 511
Lifeline: 13 11 14
BeyondBlue: 1300 22 46 36

Zero Tolerance Policy

All of our staff are trained and dedicated to serve you and you will be treated with courtesy and respect at all times. In return, we ask that you treat our reception team and clinical staff with courtesy and respect. We have ZERO TOLERANCE to any abusive, aggressive and threatening behaviour towards our staff. If this is violated, our clinic reserve the right to terminate a phone call, ask the patient to leave the clinic, call the police or transfer the patients care to another clinic.

Private health fund

To see a Psychiatrist & other Specialist – Outpatient psychiatry and specialists services are not covered by private health fund. Inpatient psychiatry services are covered by some private health fund through hospital cover.

To see a Psychologist – Psychology services are covered by most private health fund through extras cover. The level of cover, waiting periods and restrictions vary between different insurers. Patients are not required to get GP referral nor Mental Health Care Plan. We ask patients to contact their private health fund for more details.

Patient feedback

If have any feedback about our services, we would like to hear from you. It is the best way for us to continue to improve our services. Please contact our management via management@mindoasis.com.au. We welcome your feedback on any matter you wish to raise with us.